support crew

Where can I get BOgear stuff?

Brisbane Outdoor Gear products can be purchased online or through quality stockists.

Warranty info

So you are thinking about buying an item from us.  But you’re afraid that it might fall apart because it uses materials different from everything else on the market, which also happens to technically be ‘old’ (link to why we use recycled or reclaimed material).  Well we guarantee our gear is good.  We’ve used it, abused it, and dirtified it way before we even offered it to you guys.  And it didn’t fall apart on us.  But sometimes mistakes happen – just ask my mate whose beer goggles made him think an electric fence was a good urinal – so if our bags do fall apart on you within twelve months of purchase, we’ll replace it. 

This dirtification guarantee covers all our bags.  You crash into a car during an alley cat and your bag gets cut up worse than a Chucky victim, we’ll replace it.  If the stitching fails because you decide it would be funny to carry acid home from the pool shop, we’ll replace it.  And if the buckles fail because the dog has a thing for black plastic, that too we’ll replace.  But guys we want to help you and do the best by you, so don’t abuse this guarantee.  Please don’t religiously return gear just before the twelve month period is up in hopes of never having to pay for gear again.  That will mean we’ll be bleeding money, and will have to charge others more for our gear just to stay afloat.  And no one likes price increases.

Be warned though, we only cover our bags – not the stuff inside, around or beside our gear.  So if your aluminium iBook becomes an iMess during a two pot race, that’s not our fault… nor do we cover it.

We like our gear to last, so if you want non-warranty repairs done to give it a new lease on life, send it in so we can give it a full facial and Botox treatment.

FAQ

Got some questions that aren't answered here? Drop us a line and we'll answer it for you as best we can.

What the hell does dirtify mean?

Dirtify (v)…
Dirtify is the long process that occurs when you use a piece of gear regularly.  It results in gear that is so full of sweat, dirt, love and experiences that it stands up on its own; but maybe that’s just because of the dirt.  It becomes so powerful that it is almost as if the piece of dirtified gear becomes you, and you become the gear.

Once a piece of gear becomes dirtified it protects you through a magic aura or maybe that’s just the stench.  It is never possible to over dirtify a piece of gear.  Duct tape and random stitching made from dental floss only add to its dirtified nature.

Be warned though, a fully dirtified piece of gear should never be washed for fear of losing all the special qualities that make it so.

Needless to say, we encourage you to dirtify our gear.

So you like to incorporate old dirtified gear into new ones?

We certainly do. Have you ever had an old backpack that you just couldn't throw out because it had been so many places with you? Well that is a backpack that has been truly dirtified. You develop a sense of emotional attachment to that backpack; which is exactly how we want you to feel about our gear. We are more than happy to take pieces from your dirtified gear so your new backpack still has the special qualities that make it just right. Technically the bag hasn't been with you on all your journeys, but it's dirtified soul certainly has.

Well I'm not quite ready to euthanise my dirtified gear just yet. Can you give it a new lease on life? Botox perhaps?

We love it when people come to us for repairs. Usually it is because the piece of gear is special to the person involved. The reason we love repairs is that it reduces our impact on the earth. Why throw out a perfectly good piece of equipment just to stay with the latest trends?
Contact us so we can do some repairs for you!

I have a product of yours that is truly dead. Can I send it back to you?

Yes! We love to recieve our old products back. We firmly believe in closing the loop between product, manufacturer and user. Firstly we'll analyse it to see if we can make our future products better. If you dont want it incorporated into a new product (see above FAQ), we'll try and repair it. If we can repair it, we'll donate it to a charity in need. If it can't be fixed we'll try and reuse, recycle, or even compost it as much as possible.

I just noticed that you put a label inside my bag with a number on it. What does that number mean?

All of our bags are individually and sequentially numbered. So if you somehow managed to get bag number one... guess what? You have absolutely the first bag!

There are numerous reasons why we do this, but mainly it is for following the history of the bag. It means that you can find out exactly what the materials are that make up your bag, you can find out where it was made, who made it, and if there is custom artwork on it who the artist is. There are numerous other things we can do with this unique identity number, so if you've lost your bags 'birth certificate' drop us a line and we'll resend it out to you!